Mailfilter 

TerraNet is proud to announce that its email services are Virus and Spam free. 
You can rest assured that your mailbox@terra.net.lb will not be overwhelmed with junk or infected emails. 
All virus-infected emails are deleted at TerraNet. All spam mail is quarantined at TerraNet mail filters, and you will not have to wait for hours to receive unimportant emails any more. And if you are worried that you might lose any critical email by mistake, worry no more. You can review all quarantined messages using TerraNet's filtering web interface, and decide on whether to delete or release the email.

Corporate Email Defense Service 
TerraNet offers companies with registered Domain Names (www.companydomain.com) the possibility to protect e-mails of their employees@companydomain.com against Spam mails and Viruses. 
 

For more information, please call Corporate Sales Department at 01-961 111 

INTERNET CONSULTING

In addition to the wide range of regular and value-added Internet services that TerraNet offers, TerraNet is a total Internet Solutions provider. TerraNet provides a full range of Internet consultancy to its customers in areas like: 

1. Private Wide Area Network (WAN): If you have multiple offices that you need to connect together, TerraNet will assist you in building your network design and deciding on the needed equipment. TerraNet will handle the project from A to Z. 
2. Virtual Private Network (VPN): If you have multiple offices in Lebanon or abroad, or have telecommuters that need to get connected to your corporate servers, TerraNet helps you build a VPN to use the Internet as a secure means to connect to your corporate servers. 
3. Local Area Network: If you require basic internal wiring and network connectivity in your office in order to have Internet connectivity, TerraNet's technicians help you fulfill your needs. 
4. Intranet: if you need to set up a corporate server for email, groupware, print serving, or file serving, TerraNet's experienced engineers will help you with the installation, configuration, and support. 
5. Web-Based Applications: TerraNet's highly-skilled IT solutions department is ready to build any kind of online application that would help your business generate additional revenues and make use of the emerging online trends.
    

If you have any other special Internet requirements, TerraNet is at your service to accommodate your needs.

Internet Surfing potential threats

It is important to note the types of dangers that children may be susceptible to on the Internet. the most important danger is the inappropriate content available on the Internet. There is a lot of content on the Web that includes: exposure to nudity or other explicit material, hate groups, racist web sites, information on cult groups, graphic violence, promotional material about tobacco, alcohol or drugs. 
 

How to act?

The Internet Parental Control delivered by TerraNet is ideal for home users with children, providing your family with safe access to the Internet at all times. It can be conveniently enabled or disabled from the Account page. 

 Ensures that your family is only accessing appropriate designated web content.
 Peace of mind through safe surfing.
 Regular updates to our database ensuring all newly created websites are listed and categorized without you having to update any software on your computer.
 Our web-based system is regularly upgraded so you will always have the very latest protection.
 Telephone support available 24/7 by calling the Customer Care Department @1293. 
 

Practical Tips and recommendations for parents: In order to avoid the online threats that children can face on the Internet, parents should follow some simple but very effective rules. 

• Do not place the computer directly in the child room. Keep it in a visible place in the house. This way you can walk by, check what is on the screen and even ask questions. If you see that your child quickly closes the screen when you are around, this is a red flag that needs further investigations. 
• Spend as much time as possible with your children on the computer / Internet. Show them that you are interested in their online friends just like you know their real-life friends.
• Play together and let them show you what new things they have learned or the things they like. This way you will help them identify inappropriate communications. 

 According to the children age, schedule computer / Internet use sessions and even set limit traffic. 
 Allow access only to certain websites previously agreed together with your children. You can check with the children's teachers for suggested Web sites and for recommendations for good resources online. 
 

Educate your kids to:

Always use a nickname instead of real name 
Never give out personal information (name, address, age, telephone number, password, credit card number, and so on) in chat rooms and email 
Always inform you if they receive any suspicious requests 
Never exchange photographs over the Internet 
Never agree to meet anyone in person that you met in a chat room
 

FAQ:

What is the Parental Control service?
The Parental Control Service prevents children from accessing inappropriate adult-oriented and violent websites. 
 

Do I have to pay an extra charge for this service?
No, the Parental Control Service is completely free. 
 

How can I enable this service?
For DSL, Dial-Up and Wigo users:
Login to your account page http://account.terra.net.lb/ from our main website 
Click on Other Services Tab.
In parental control section choose the account that you wish to enable Parental control for(in case you have more than one account). 
Assign a new "Customer & Parental Control Login Account" password. This password will be different from the "Main Internet Login Account" password to prevent your children from disabling this service. 
Now Parental Control is activated and your family is protected.
 

For TerraBroad and IFly users

 Login to your account page http://account.terra.net.lb/ from our main website 
 Click on Other Services Tab. 
 In parental control section choose the account that you wish to enable Parental control for(in case you have more than one account). 
 Assign a new "Customer & Parental Control Login Account" password. This password will be different from the "Main Internet Login Account" password to prevent your children from disabling this service. 

Please note that after you enable the service you have to: 
Modify your Proxy settings which can be done from Internet Explorer by clicking on Tools > Internet Options >connections. Click on LAN settings and enter: parental.terra.net.lb port 8080 in the Proxy section. 
 

For TerraSmart users
Modify your Proxy settings which can be done from Internet Explorer by clicking on Tools > Internet Options > connections. Click on LAN settings and enter: parental.terra.net.lb port 8080 in the Proxy section.

I have enabled the service and now I cannot browse any website?
Please note that after you enable this service you cannot browse any website unless you change your proxy settings. 
 

Does surfing the internet become slower through this service?
No, the browsing speed will remain exactly the same; only restricted websites containing sex or violent content become inaccessible. 
 

I have enabled parental control, now there is a specific website I cannot browse?
Only websites that contain prohibited defined family material, such as sex or violent content, will be denied. If you suspect that a specific website does not contain any forbidden content and yet you cannot browse it please call customer care @ 1293. 
 

Will all internet applications run normally after activating the parental control service?
Yes, the parental control service filters out and restricts access to inappropriate Internet websites ONLY. Other Internet applications won't be affected. 
 

How will I prevent my children from disabling this feature?
Once you enable this feature you will be prompted to change your "Main Customer & Parental control Login Account" password which is different from the "Main Internet Login Account" password. Disabling the service can only be done using the Parental Control password. 
 

Does this service work with all your provided services?
Yes. This service is supported with all our services except for TerraSmart service due to third party technical limitations.