Network Operations Center - NOC

TerraNet has established its Network Operations Center (NOC) to increase Internet network support and to provide corporate clients with the most reliable and value-added corporate solutions.

TerraNet's NOC is a high-tech monitoring center equipped with powerful hardware and software tools and managed by dedicated support engineers. Operating 24 hours a day, 7 days a week, the NOC is designed to monitor, identify and solve any kind of encountered network irregularity. The NOC is well positioned to serve our growing community of corporate customers and our growing network for years to come.

 

NOC features and benefits

The NOC provides the following quality benefits and capabilities:

• Monitoring all backbone links and network devices.
• Ensuring continuous operation of servers and services.
• Providing quality support for corporate customers.
• Troubleshooting of all network and system related problems
• Opening tickets to track and document resolution of problems.
• 24 hours a day, 7 days a week supervised operation by highly skilled network and system engineers.

 

How NOC functions

The NOC is fully equipped with sophisticated network management, monitoring and analysis tools.
The NOC is at the service of all corporate clients and answers all their calls, questions and inquiries.

All problems will be recorded and immediately solved by the center' s engineers. The corporate customer will be assigned a ticket number in order to follow-up on his request, in case it could not be resolved immediately.

 

Experienced engineers at your service

The NOC engineers are properly trained to proactively monitor and troubleshoot any kind of network related problem. Thus, the NOC provides assistance related to dedicated connections, mail, DNS, proxy and other network services. The NOC engineers are also in charge of handling Web Hosting and Domain Name related problems.

 

Contact NOC

NOC Dpt. can be reached at 01-517090 or by email: noc@terra.net.lb