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Network Operations Center - NOC
TerraNet has established its Network Operations Center (NOC) to increase Internet network support and to provide corporate clients with the most reliable and value-added corporate solutions.

TerraNet's NOC is a high-tech monitoring center equipped with powerful hardware and software tools and managed by dedicated support engineers. Operating 24 hours a day, 7 days a week, the NOC is designed to monitor, identify and solve any kind of encountered network irregularity. The NOC is well positioned to serve our growing community of corporate customers and our growing network for years to come.

NOC features and benefits
The NOC provides the following quality benefits and capabilities:

Monitoring all backbone links and network devices.
Ensuring continuous operation of servers and services.
Providing quality support for corporate customers.
Troubleshooting of all network and system related problems
Opening tickets to track and document resolution of problems.
24 hours a day, 7 days a week supervised operation by highly skilled network and system engineers.

How NOC functions
The NOC is fully equipped with sophisticated network management, monitoring and analysis tools.
The NOC is at the service of all corporate clients and answers all their calls, questions and inquiries.

All problems will be recorded and immediately solved by the center' s engineers. The corporate customer will be assigned a ticket number in order to follow-up on his request, in case it could not be resolved immediately.

Experienced engineers at your service
The NOC engineers are properly trained to proactively monitor and troubleshoot any kind of network related problem. Thus, the NOC provides assistance related to dedicated connections, mail, DNS, proxy and other network services. The NOC engineers are also in charge of handling Web Hosting and Domain Name related problems.

Contact NOC
NOC Dpt. can be reached at 01-577 333 or by email: noc@terra.net.lb

TerraNet is the Only ISP in
Lebanon to be awarded the ISO
9001:2015 certification
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