TerraNet logo
TerraNet at Linkedin.com


TerraNet 's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, TerraNet’s policies and procedures are subject to change.

In the course of serving its customers, TerraNet acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to TerraNet by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by TerraNet in the normal course of providing service. TerraNet also uses cookies, which are small pieces of information that a Website can store in a designated file on a user's computer for various reasons.

TerraNet does not rent, exchange, sell or reveal whatsoever its mailing lists. It also does not disclose any information about its site visitors. Although TerraNet does not trace its website’s visitors, it may utilize limited information about visits made to its site only to investigate and analyze common traffic patterns and execute standard system maintenance.

Data Security
TerraNet will protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of TerraNet, its partners, its employees and other customers of TerraNet’s services. To protect the loss, misuse, and alteration of information that is collected from customers, TerraNet has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?
TerraNet may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. TerraNet may also use customer information to provide its customers with system information or information about new or upgraded products.

All other customers may access and modify their personal information by contacting the appropriate TerraNet department.

Disclosure of customer information and communications
TerraNet will not disclose its customers' personal and account information unless TerraNet has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of TerraNet, TerraNet’s customers, or others, or where TerraNet has a good faith belief that the law requires such disclosure.

TerraNet also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that TerraNet stores or transmits for its customers. The circumstances under which TerraNet will disclose such electronic customer communications are when

- It is necessary in order to provide services to the customer

- It is necessary to protect the legitimate interests of TerraNet and its customers

- It is required to cooperate with interception orders, warrants, or other legal process

- TerraNet determines in its sole discretion to be valid and enforceable

- It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by TerraNet and appear to pertain to the commission of a crime.

TerraNet disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its others.

TerraNet will, however, review, delete or block access to communications that may harm TerraNet, its customers or third parties.

Since information communicated through the Internet is usually not private, TerraNet does not promise the security of its Customers’ privacy. Clients should perform regularly security measures (this includes changing their dial-up and e-mail passwords) to safeguard the confidentiality of their Identification and/or password.

TerraNet is the Only ISP in
Lebanon to be awarded the ISO
9001:2015 certification
TerraNet 2012 © - All Rights Reserved | Privacy policy | Terms and Conditions