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Flat Rate FAQ
Refill using prepaid
Refill using credit card
Here are the most frequently asked questions about Wigo service. For any further query, call us on 1293
Where can I buy Wigo units and refill cards?
You can buy Wigo units and refill cards from our points of sales.
Where can I use it?
You can use the WIGO UNIT anywhere within our area of coverage.
Does it have to be always connected to the electricity to work?
No, The Unit comes with a built in Battery.
How long does the battery last?
The Battery lasts for about 2 hours.
How do I get better signal reception?
By placing the unit near windows or balcony. In this case we recommend using the unit along with a wireless router that provides wireless home network so you don’t have to always sit in one place when using the internet.
Does the unit come with an external antenna?
Only PCMCIA units come with an External Antenna.
Does it need a phone line to work?
No, it's wireless and doesn't need a phone line.
Can I use it with more than one PC or laptop?
Sure, PCMCIA+3G router provides wireless home network which enables you to use more than 1 PC or laptop at the same time. As for Ethernet unit, we recommend using it with a wireless router.
How can I connect my Smartphone/Tablet to the internet?
Through wireless router. Please contact Customer Care for more details.
How do I change my service plan?
You can upgrade or downgrade your service plan by simply buying the refill of the service that you wish to use.
How do I contact customer care department?
For technical support please contact Customer Care Department at 1293.
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