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TERRANET'S FAQ


• Login to the Account page from http://account.terra.net.lb which can be also accessed from our main page www.terra.net.lb
• Enter your username and password to gain access.

• Login to your Account page (See question number1 for instructions).
• Click on Register New E-mail from the menu.

• Login to your Account page (See question number1 for instructions).
• Click on Connection History from the menu.

The information that appears in your account can only be changed by contacting Customer Care Department at 1293.

If you know your current password, all you have to do is:
• Login to your Account page (See question number1 for instructions).
• Click on Password change to choose a new login or e-mail password.

If you forgot your password, please contact Customer care at 1293 for password reset procedure.

You can buy refill cards either from our authorized resellers or online using your credit Card.

After buying the card, click on the refill page which can be also accessed from our main page www.terra.net.lb to apply your refill

Yes. Automatic bank withdrawal (Tawteen) is also available. For more information call us on 1293.

Only for DSL which should be renewed at the end of the month. Other services expire after 30 days from activation date.

You would lose your e-mail account if you don’t renew your account for 3 consecutive months.




TerraNet is the Only ISP in
Lebanon to be awarded the ISO
9001:2008 certification
iso
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