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PARENTAL CONTROL

TerraNet is proud to introduce Internet Parental Control. This value added service is a Web content filtering system that works as a control mechanism to prevent access of any inappropriate adult-oriented and violent websites. It is based on the most accurate, reliable and scalable method of Internet filtering, which checks all viewing requests and blocks access to chosen unsuitable material and content. TerraNet feels that parental guidance is most appropriate as an Internet control tool.

Internet Surfing potential threats
It is important to note the types of dangers that children may be susceptible to on the Internet. the most important danger is the inappropriate content available on the Internet. There is a lot of content on the Web that includes: exposure to nudity or other explicit material, hate groups, racist web sites, information on cult groups, graphic violence, promotional material about tobacco, alcohol or drugs.

How to act?
The Internet Parental Control delivered by TerraNet is ideal for home users with children, providing your family with safe access to the Internet at all times. It can be conveniently enabled or disabled from the Account page.

Ensures that your family are only accessing appropriate designated web content.
Peace of mind through safe surfing.
Regular updates to our database ensuring all newly created websites are listed and categorized without you having to     update any software on your computer.
Our web based system is regularly upgraded so you will always have the very latest protection.
Telephone support available 24/7 by calling the Customer Care Department @1293.

Practical Tips and recommendations for parents
In order to avoid the online threats that children can face on the Internet, parents should follow some simple but very effective rules.

Do not place the computer directly in the child room. Keep it in a visible place in the house. This way you can walk by,
  check what is on the screen and even ask questions. If you see that your child quickly closes the screen when you are   around, this is a red flag that needs further investigations.
Spend as much time as possible with your children on the computer / Internet. Show them that you are interested about     their online friends just like you know their real life friends.
Play together and let them show you what new things they have learned or the things they like. This way you will help   them identify inappropriate communications.
According to the children age, schedule computer / Internet use sessions and even set limit traffic.
Allow access only to certain websites previously agreed together with your children. You can check with the children's   teachers for suggested Web sites and for recommendations for good resources online.

Educate your kids to:
Always use a nickname instead of real name
Never give out personal information (name, address, age, telephone number, password, credit card number, and so on) in      chat rooms and email
Always inform you if they receive any suspicious requests
Never exchange photographs over the Internet
Never agree to meet anyone in person that you met in a chat room

What is the Parental Control service?
The Internet can be a dangerous place for children, but armed with the parental control tools, you can protect your children from these Internet dangers. The Parental Control Service prevents children from accessing inappropriate adult-oriented and violent websites.

Do I have to pay an extra charge for this service?
No, the Parental Control Service is completely free.

How can I enable this service?

For DSL, Dial-Up and Wigo users
Login to your account page http://account.terra.net.lb/ from our main website
Click on Other Services Tab.
In parental control section choose the account that you wish to enable Parental control for(in case you have more than one account).
Assign a new "Customer & Parental Control Login Account" password. This password will be different from the "Main Internet Login Account" password to prevent your children from disabling this service.
Now Parental Control is activated and your family is protected.


For TerraBroad and IFly users
Login to your account page http://account.terra.net.lb/ from our main website
Click on Other Services Tab.
In parental control section choose the account that you wish to enable Parental control for(in case you have more than one account).
Assign a new "Customer & Parental Control Login Account" password. This password will be different from the "Main Internet Login Account" password to prevent your children from disabling this service.

Please note that after you enable the service you have to:

Modify your Proxy settings which can be done from Internet Explorer by clicking on Tools > Internet Options > connections. Click on LAN settings and enter: parental.terra.net.lb port 8080 in the Proxy section.

For TerraSmart users
Modify your Proxy settings which can be done from Internet Explorer by clicking on Tools > Internet Options > connections. Click on LAN settings and enter: parental.terra.net.lb port 8080 in the Proxy section.

I have enabled the service and now I cannot browse any website!
Please note that after you enable this service you cannot browse any website unless you change your proxy settings.

Does surfing the internet become slower through this service?
No, the browsing speed will remain exactly the same; only restricted websites containing sex or violent content become inaccessible.

I have enabled parental control, now there is a specific website I cannot browse?
Only websites that contain prohibited defined family material, such as sex or violent content, will be denied. If you suspect that a specific website does not contain any forbidden content and yet you cannot browse it please call customer care @ 1293.

Will all internet applications run normally after activating the parental control service?
Yes, the parental control service filters out and restricts access to inappropriate Internet websites ONLY. Other Internet applications won't be affected.

How will I prevent my children from disabling this feature?
Once you enable this feature you will be prompted to change your "Main Customer & Parental control Login Account" password which is different from the "Main Internet Login Account" password. Disabling the service can only be done using the parental Control password.

Does this service work with all your provided services?
Yes. This service is supported with all our services except for TerraSmart service due to third party technical limitations.




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Lebanon to be awarded the ISO
9001:2008 certification
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