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Here are the most frequently asked questions about 3G service. For any further query, call us on 1293
What is 3.9G?
It is the fastest mobile broadband connection in Lebanon, with a speed up to 21.6 Mbps.
How can I subscribe to the 3.9G service?
You can easily subscribe to the 3.9G service by purchasing a Data-only SIM card or a 3G Internet Dongle from TerraNet(or resellers) then you can activate it and instantly start enjoying the 3.9G service.
What is a Data-Only SIM card?
It's a SIM card that is meant for internet usage on your tablet (Apple iPad, Samsung Galaxy, etc.), your phone, or dongle. It does not support voice calls, SMS, or other services
What is a 3G Internet Dongle?
It's a USB Dongle that you can Insert the DATA-Only SIM card in it so you can use the internet on your Laptop, NetBook or PC anywhere 3.9G coverage is available.
How much does a Data-Only SIM card cost?
The cost of a Data-Only SIM card is 5$.
How much does a Dongle cost?
The cost of a Dongle is 30$.
Where can I find 3.9G Data-Only SIM cards and Dongles?
Data-Only SIM cards and dongles are available at TerraNet or at any
in your area
What are the 3G plans?
Please visit our 3G page
to choose the most appropriate plan.
Can I upgrade/downgrade my 3G plan?
Sure, you can use any preferred recharge card to Upgrade/Downgrade your 3G plan anytime.
How can I configure the Dongle to use it on my Laptop/PC?
TerraNet 3G dongles are already preconfigured. In case the use of another 3G dongle brand, you need to configure the APN: terra.misp.
How long is the 3.9G service valid for?
The service is valid for 180 days.
How long is the SIM card valid for?
The SIM card is valid for 6 months in case it is not active.
How can I check my 3.9G balance and consumption?
To check your consumption and remaining balance, visit your
Are my unused MBs carried over to the next refill?
There's no accumulation of MBs with the 3.9G service from one refill to another. All unused MBs will be lost if not used within 180 days from date of activation.
Do I lose my data connection if I am in an area not covered by 3.9G?
Yes. Currently 3.9G areas are only covered
Do I benefit from 3.9G while roaming?
No. 3.9G service is only available in Lebanon.
Can I activate the Parental Control service using my 3.9G service?
Yes. Parental control is supported with 3.9G service free of charge.
TerraNet is the Only ISP in
Lebanon to be awarded the ISO
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